As gathering places where high volumes of people converge and spend money, shopping malls present a broad range of security concerns. Malls and retail shopping centers are responsible for providing visitors and tenants with a secure environment while preventing property damage and theft.
American Protection Group has more than three decades of experience in reducing risks and improving the guest experience at retail spaces. Our team offers mall security services that improve safety for tenants, employees and customers with a professional and friendly approach.
Our Profesional Mall Security Services
APG offers highly trained security officers who can prevent loss, provide first aid and provide customer service while keeping everyone on the premises safe. We carefully select officers with the needs of the mall in mind. Here is a look at some of the most popular components of APG’s mall security services.
A major security concern in malls is loss prevention. Our services can prevent damage and loss related to:
- Safety Hazards
Many malls choose to have security officers stationed in fixed locations, such as near entrances, as well as roving officers who are constantly patrolling every area of the shopping center to maintain a visible security presence and look for signs of potential hazards, such as spills, floods and fires. We offer armed and unarmed security officers and can advise on which type is better suited to the location.
Mall Security Monitoring Services
APG offers the latest technology in monitoring, including:
We are able to equip malls with high-tech cameras that have a range of desirable features to ensure clear footage that can help law enforcement apprehend criminals. In addition to planning, installing and maintaining security cameras, we can staff control rooms where these cameras are monitored around the clock.
APG offers a comprehensive portfolio of security equipment aimed at deterring criminal activity. We can install wired and wireless security alarm systems that can be equipped with additional cameras, sensors and motion detectors. We provide 24-hour alarm monitoring services and can respond immediately to any potential threats discovered at the mall.
The APG team can provide mall management with monitoring reports that keep them up-to-date on the potential security threats to the mall, including information on when alarms are armed and disarmed and by whom and when breaches occur.
Parking Lot Security
The parking lots and garages in shopping malls are high-risk areas for crime.
Our officers can identify problems such as:
Theft from vehicles, kidnapping and assault may occur in unsecured parking garages and lots.
Parking areas that are not monitored well are vulnerable to vandalism and graffiti.
Dangerous driving in a parking garage puts people and the facility at risk.
Lighting And Visibility Issues
A properly lit parking area is a deterrent to crime. We can ensure parking spaces have proper visibility, while roving patrols regularly verify that lights are in working order and malfunctioning ones are addressed immediately.
We can ensure that only authorized parties can access various parts of the mall and its parking facilities.
Our officers can provide protection during the collection, transport and storage of money.
Security officers are a customer-facing role, and APG’s officers are trained to project a positive overall image for retail centers while also fostering a positive environment that will entice customers to return. Our officers are eager to assist in any way necessary, including:
- Providing directions to guests
- Helping with special circumstances, such as vehicle lockouts and lost children
- Enforcing rules and regulations
- Correcting discrepancies
- Directing media to the appropriate mall representatives
Law Enforcement Relations
American Protection Group partners with the local police to ensure maximum protection. Our officers are aware of the extent of their legal authority and aim to develop a positive relationship with local law enforcement. We will always handle security and safety issues in-house when appropriate, but we are prepared to call the police, emergency and fire services when needed.
Special Security Concerns
Shopping centers also need to consider some special circumstances. Our team will develop customized services that meet the unique needs of the location. We are prepared to handle matters such as:
- Senior citizens who need help navigating the mall
- Guests with disabilities
- Catastrophic situations such as violent attacks
- Issues with members of the homeless community
- Inoperable stairways and escalators
- Gang-related matters
- Domestic disputes that take place in the shopping center
Reach Out To American Protection Group
At American Protection Group, we specialize in premium security services for shopping centers of all sizes. Our experts can devise a security plan for your mall that includes a team of trained, bonded and insured security officers. Call us at 877.713.1559 or request a quote today at to learn more about our affordable, industry-leading services.