American Protection Group (APG) - Quality Control / About Us
APG QUALITY CONTROL
American Protection Group (APG) works hard to be transparent with our clients by having our employees perform on day-to-day basis an Electronic Daily Activity Reports (EDAR's) and Electronic Serious Incident Reports (ESIR's), using the latest technology software SilverTrac / GPS tracking and reporting system while they are performing their security patrols. Providing our company and our clients with both LIVE GPS information of the security officer's location and live activities of the security duties being performed by our security staff. APG software by SilverTrac is accessible 24 hours a day from any mobile device or computer through our clients portal to view live everything on their properties.
APG company management is online monitoring all activities live 24 hours a day to assure that all duties are done in a satisfactory capacity and all incidents are also sent out to all required parties.
APG also has a team of field supervisors to assure not only are the security officers present at the location assigned, but it to insure that all duties are fully carried out as discribed in the post orders. But doesn't end there. All operations and field upervisors are alerted to security staff that have not check or are not conducting duties as required automatically by SilverTrac software. Plus supervision staff also provide additional training, conduct field inspections and post certifications for all employees. This certification is required by APG to assure that the employee understands all aspects of the duties of the location and procedures/policies of both the customer and APG. This level of supervision and continuous training on our employees is why APG is a leader in the security & investigative industry.
This provides the highest degree of accuracy in our services for our clients, bringing a true peace of mind. Should you be worry about your home and/or business not your security services.
We also send out satisfaction surveys periodically to all clients. American Protection Group (APG) places a major emphasis on the management and supervision of all its service performed in order to ensure and maintain a consistently high standard of service. If, for any reason, you are not completely satisfied with our services, we will see to it that it is resolved within 24 hours or sooner to assure you are indeed 100% satisfied with APG services. However, we must be notified as soon as possible for this to happen. Our top priority is the customer and we assure them an exceptional level of satisfaction.
American Protection Group (APG) has been professionally serving several markets of: Sacramento, CA Los Angeles, CA San Diego, CA Las Vegas, NV Phoenix, AZ & Miami, FL areas with our latest branch office expansion to the greater Dallas, TX and Albuquerque, NM areas with the level of quality in service our clients have come to rely on and the customer care given to all of our clientele! American Protection Group (APG) corporate headquarters What is different and exciting about our company is our "commitment to excellence" in quality and service which is a forgotten skill in our security & investigative industry.
What is our commitment to excellence?
American Protection Group (APG) commitment is to make your home and/or business secured with professional experts who take the necessary steps to insure the job is done right the first time, that you can be proud of and have that PEACE OF MIND you seek when you hire a company like ours. We use the latest technology / equipment and security techniques to assure you're only getting the best at a very competitive price. Our company provides a variety of security & investigative services, but the main difference between APG Professionals and other security & investigative companies is our ability to actually provide Quality and Service to the customer.
American Protection Group (APG) has over 30 years of experience in all levels of commercial, industrial and home security & investigative knowledge. APG Professionals can take care of any need you may have in any size facility. Our security & investigative techniques for commercial, industrial & home facilities are a sure way to keep your family and employees happy and comfortable. Bringing that PEACE OF MIND all of the time is priceless!!!
American Protection Group (APG) takes care of all customers needs and requirements, so you can devote your time and energy to other areas of responsibility or just to go enjoy your time with those you care about and love.
APG INVOLVEMENT WITH OUR COMMUNITIES, IMPORTANT CHARITIES & ORGANIZATIONS
American Protection Group (APG) is a proud member of: