A significant number of people visit America’s shopping malls each day, whether they are looking to purchase items, enjoy a good meal, catch up with friends or spend their leisure time window shopping. Shopping malls also host special occasions and events that attract large crowds. However, because they are such popular gathering places, the need for security services is high.
What Do Mall Security Guards Do?
Security officers serve an integral role in the functioning of shopping malls. A mall security team typically includes patrolling officers, behavior detection agents, surveillance cameras/monitors and dispatch. This well coordinated effort can provide aid in emergencies, help apprehend thieves and maintain order among large groups of people. Outlined below is a closer look at the duties and responsibilities of mall security officers.
Patroll The Property
Security officers patrol the shopping mall during regular business hours and also while the mall is closed. These officers are trained to cover as much ground as possible to ensure there are no vulnerable areas of the mall.
They are able to identify and report any possible security issues, responding appropriately to protect the safety of staff, guests and property. The presence of onsite officers and cameras serve as a strong visual deterrent to criminals. At night, officers will make sure every point of entry is locked and secure.
Respond To Emergencies
Mall security officers are trained to respond quickly and appropriately to a variety of emergencies. This can include controlling a sudden or disruptive crowd surge, or rendering first aid to someone who is ill or injured.
While waiting for first responders to arrive, they are able to use detailed knowledge and training in a broad range of emergency response procedures. Security personnel can also direct mall guests to exits and help everyone evacuate the building safely in the event of a major emergency, such as a fire.
Prevent And Respond To Criminal Activities
One of the valuable benefits of mall security guards is, through their visual presence, preventing criminal activity throughout the premises. Criminal activity is significantly reduced in areas with security personnel.
Security officers are able to identify suspicious behavior and can prevent or stop criminal activity such as shoplifting, and detain criminals until law enforcement arrives. They are also trained to de-escalate the types of volatile situations that may be encountered in a shopping mall environment, whether it is a person who has been caught engaging in illegal behavior or an intoxicated person, while treating all parties involved with dignity and respect.
Promote A Safe Environment
For many shoppers and employees, the presence of security officers throughout the mall provides peace of mind. Mall security offers valuable services such as escorting VIPs, and walking mall employees to their vehicles at night. They can also control access to restricted areas within the mall, such as private offices or back hallways.
Security officers will also look for signs of hazards that could lead to a major catastrophe, such as structural damage or fire hazards.
Mall security professionals maintain order in the mall; this is particularly important on days of major sales, such as Black Friday, or events that attract large crowds, such as a celebrity autograph signing. They control crowds and lines and ensure that shoppers and staff are able to move through the mall safely. They can also establish clear access for emergency workers needed to respond to problems.
Security officers may also be called in to mediate disputes between customers and mall employees or among patrons. If necessary, they will escort any disruptive individuals away from the property safely.
Monitor Surveillance Equipment
In addition to officers on foot patrol, many malls post security officers in surveillance rooms to monitor surveillance equipment and dispatch officers to locations of concern. This may include cameras in the parking lot and other remote areas for potential security breaches. They will also ensure that all security-related equipment is functioning properly and arrange for repair and alternative monitoring methods should a camera or alarm malfunction.
Serve As Parking Lot Security
Mall parking lots and garages are considered high-risk areas for crime. Security officers can identify and prevent issues such as theft from vehicles, assault, kidnapping, vandalism, lighting and visibility problems and dangerous driving.
Mall security guards will write a detailed and accurate report of any potential security breaches and other irregularities that may prove useful for law enforcement and insurance purposes.
Providing Customer Service
Although customer service is not their primary function, mall security guards can help customers with general questions about the mall’s layout and operations. This can enhance the overall shopping experience as well as the mall’s reputation within the community.
Reach Out To American Protection Group
American Protection Group specializes in providing premium security services to shopping malls around the country. We will devise a security plan that takes your shopping center’s unique needs into account, and provide a team of carefully selected security officers who are bonded and insured to ensure top-notch protection. Reach out today to learn more about our services.