Experienced security teams and monitoring equipment contracted within shopping malls provides protection for guests, employees and goods in the event of emergency situations and criminal activity. This requires a combination of trained, responsive security officers and technological measures such as surveillance and alarms to ensure maximum protection for the mall visitors, staff and grounds.
Many security companies offer mall security services and although it may be tempting to choose a company as quickly as possible, it is important to ensure that a firm offers the right combination services and qualities to successfully protect from a broad range of risks. Hiring unqualified security officers could damage a mall’s reputation and finances. Outlined below are several important factors to consider when looking for a mall security company.
Experience And Reputation
A shopping mall is visited by thousands of people each day, which can create the potential for damage if substandard security is chosen. In addition to common thefts, many malls have been the target of more widespread criminal activity involving mass casualties or smash and grab crime rings. Malls must prepare for all manner of risk with an experienced security firm that understands the unique needs of the mall and how to properly address those needs.
It is also important to research the reputation of any company offering mall security. Customer reviews are a good starting point but be sure to look beyond the company’s star rating and read through some of their reviews. One or two bad reviews may not be a dealbreaker, but a series of negative reviews featuring similar complaints should be a red flag.
It is also useful to find out how long the company has been in business, their background clearance procedures and how long their employees have been working with them to determine their stability.
Shopping mall directors should ask the potential security firms to provide them with industry-specific references. Follow through and contact these references to find out how satisfied they are with their service and what, if any, complaints they may have and how/if they have been resolved.
One of the most important criteria to consider when looking for a mall security company is the type and duration of required training for their officers. Many security companies hire officers who have previous experience in fields such as law enforcement and the military; it may also be possible to request individuals with this type of background if desired.
In addition, many security companies have their own training program that officers must pass before they are assigned to clients. Be sure to ask about their hiring and recruitment process.
For malls that require armed security officers, it is essential to ensure they have been successfully trained with instruction that meets or exceeds state requirements. Officers should be trained in areas such as best practices in de-escalating and resolving conflicts. All shopping malls should choose security services that consider the use of physical force to be a last resort. In addition, their security officers should be bonded and insured.
Security services are used across a broad range of industries making it important to choose a company with specific expertise in mall and shopping center security. This type of work involves different security and safety concerns than other businesses such as manufacturing facilities or construction sites. Larger security firms may have several areas of specialization; make sure one is specific to shopping malls.
Versatility Of Services
Although mall security officers are typically associated with foot patrols, most shopping centers need a multipronged approach to keep the premises safe. This involves roving patrols both inside the mall and in the parking lot.
Malls also need security officers to monitor surveillance equipment and dispatch officers to locations on the premises where concerning activity is detected. Security officers should also be able to ensure security-related equipment is in full working order and provide alternative methods of monitoring if cameras or alarms stop functioning.
Mall security officers should also possess experience in writing detailed and accurate reports of security breaches and other incidents that take place during their shift. These reports may be used by law enforcement to apprehend criminals and also serve as useful evidence in legal proceedings or insurance claims.
The rate and quality of responses a security company gives during initial conversations can provide important insight into future interactions. If their customer service is poor, or they do not respond promptly to initial inquiries with detailed and clear information, this could be a sign that they will be challenging to work within the long term.
Reach Out To The Experienced Mall Security Team
American Protection Group offers highly-trained security officers able to patrol malls to prevent losses, render first aid and provide top-notch customer service while ensuring the safety of everyone on the premises. We create security packages tailored to the specific needs of the mall for maximum protection. Reach out to us today to learn more about our services.